Privacy Policy

ConnectAble Inc. | Last updated: September 1, 2026 ConnectAble Inc. (“ConnectAble,” “we,” “us,” or “our”) provides technology and support for adult education and literacy programs. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit getconnectable.org, communicate with us, subscribe to communications, request a demonstration, or use products and services that link to this Policy (collectively, the “Services”). This Policy does not replace a customer agreement, data processing agreement, or other contract. If a customer organization uses ConnectAble to manage information about learners, staff, volunteers, or other individuals, the customer generally determines why that information is processed and ConnectAble processes it on the customer’s behalf. Questions about that customer-controlled information should usually be directed first to the organization that collected it.

1. Personal Information We Collect

Information you provide

Contact and account information, such as your name, organization, mailing address, email address, telephone number, username, and account credentials.
Communications and request information, including messages, attachments, support requests, survey responses, demonstration requests, and preferences.
Subscription and messaging information, including newsletter enrollment, communication preferences, mobile number, and SMS consent records.
Customer and service data submitted through the Services, which may include information about a customer’s personnel, learners, prospective learners, volunteers, partners, programs, enrollment, attendance, services, progress, and outcomes, as configured and supplied by the customer.
Payment and transaction information, if applicable. Payment card details may be collected directly by a payment processor rather than stored by ConnectAble.

Information collected automatically

When you use the Services, we and our service providers may automatically collect:

Device and network information, including IP address, browser type, operating system, device identifiers, internet service provider, and general location inferred from an IP address.
Usage information, including dates and times of access, pages viewed, links clicked, referring and exit pages, feature interactions, and diagnostic or error information.
Cookie and similar-technology information used to operate the site, remember preferences, understand site performance, and measure engagement.

Information from other sources We may receive information from customer organizations, authorized users, referral partners, public sources, event organizers, and service providers. We may combine this information with information collected through the Services where permitted by law.

2. How We Use Personal Information

We may use personal information to:

Provide, operate, administer, maintain, and secure the Services.
Create and manage accounts; authenticate users; and provide customer service, training, and technical support.
Process requests, demonstrations, subscriptions, transactions, and other communications.
Configure and improve products, services, accessibility, features, content, and user experience.
Analyze performance and usage; troubleshoot problems; conduct research; and develop new functionality.
Send administrative messages, service notices, newsletters, and marketing communications consistent with your choices and applicable law.
Detect, investigate, and prevent fraud, abuse, security incidents, and other harmful or unlawful activity.
Comply with legal obligations; enforce agreements; establish or defend legal claims; and protect the rights, safety, and property of ConnectAble, our customers, users, and others.
Create aggregated or de-identified information that cannot reasonably be used to identify an individual, and use that information for lawful business purposes.

3. How We Disclose Personal Information

We may disclose personal information in the following circumstances:

Service providers. We may provide information to vendors that support hosting, cloud storage, analytics, email and newsletter delivery, text messaging, communications, customer support, security, payment processing, and other operations. They are permitted to process information only for the services they provide to us, subject to appropriate contractual obligations.
Customer organizations and authorized users. Information may be available to the organization that provides your account and to users it authorizes, consistent with that organization’s configuration and instructions.
Business and community partners. We may disclose information when you ask us to, direct us to, or consent to a joint activity, integration, event, referral, or other service.
Legal, safety, and compliance purposes. We may disclose information when we reasonably believe disclosure is required by law, legal process, contract, or government request, or is necessary to protect rights, safety, security, or property; prevent harm; or investigate unlawful activity.
Organizational transactions. Information may be disclosed in connection with a merger, financing, reorganization, sale of assets, dissolution, or similar transaction, subject to applicable confidentiality and legal requirements.
With your direction or consent. We may disclose information for other purposes that we explain when the information is collected.

ConnectAble does not sell personal information for money. We also do not knowingly share personal information for cross-context behavioral advertising as those terms are defined under California law. If our practices change, we will update this Policy and provide any choices required by law.

4. Customer Data and Education Programs

Customer organizations decide what information they place in the Services, who may access it, how long it is retained, and the purposes for which it is used. ConnectAble processes that information to provide the contracted Services and according to the customer’s documented instructions, applicable agreements, and law. Depending on the customer and program, customer data may include education-related or program-participation records. ConnectAble does not claim ownership of customer data. Customers are responsible for providing required notices, obtaining required permissions, configuring access, and responding to requests from individuals when they act as the data controller or business. ConnectAble will provide reasonable assistance as required by contract and applicable law.

5. Cookies and Analytics

We use cookies and similar technologies that may be necessary for site operation, security, accessibility, forms, preferences, and measurement. The website may use third-party services, including Google analytics or tag-management services and a newsletter provider such as SendFox. These providers may receive device, usage, cookie, and contact information under their own terms and privacy notices. You can manage cookies through your browser settings and, when available, through our site controls. Blocking some cookies may affect site features. You may unsubscribe from marketing email using the link in the message. We do not currently respond to browser “Do Not Track” signals because there is no uniform industry standard; where required, we will recognize legally mandated preference signals.

6. Text Messaging

If you opt in to receive text messages, we use your mobile number and consent information to provide the requested messaging program. Message frequency may vary, and message and data rates may apply. You may opt out by replying STOP and may request help by replying HELP or contacting us. We do not sell your SMS opt-in, consent status, or mobile number, and we do not share them with third parties for their own marketing. We may provide this information to telecommunications carriers, messaging platforms, and other vendors solely as needed to deliver and support the messaging program or as required by law.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide the Services, honor customer instructions, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect security. Retention periods vary based on the type of information, the nature of our relationship, contractual requirements, legal requirements, and operational needs. Customer data is retained and deleted according to the applicable customer agreement and the customer’s instructions. Backup copies may remain for a limited period until overwritten or deleted through ordinary backup processes, unless a longer period is required by law or necessary for security, fraud prevention, or legal claims.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, taking into account the nature of the information and the risks involved. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for protecting account credentials and notifying us promptly of suspected unauthorized access.

9. Your Choices and Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to request access to, correction of, deletion of, or a portable copy of personal information; to restrict or object to certain processing; to withdraw consent; or to appeal a decision regarding a request. You may also have the right to opt out of certain sales, sharing, targeted advertising, or profiling. ConnectAble will not discriminate against you for exercising an applicable privacy right. To submit a request, use the contact information in Section 14. Please describe your request and your relationship with ConnectAble. We may verify your identity and authority before acting. You may use an authorized agent where permitted by law, but we may require proof of authorization and identity. We will respond within the time required by applicable law; for verified California requests, this is generally within 45 days, subject to a permitted extension. If information was submitted by or for a ConnectAble customer, please contact that organization first. We may refer the request to the customer or assist the customer in responding.

10. California Notice at Collection

California residents may use the following summary together with the rest of this Policy. In the preceding 12 months, we may have collected the categories below, depending on the Services used. We collect and use them for the business and commercial purposes described in Sections 2 and 4 and may disclose them to the recipients described in Section 3.

Category	Examples	Typical retention basis
Identifiers and contact data	Name, email, phone, address, IP address, account ID	Relationship, account, and legal needs
Customer records	Organization, service, payment, enrollment, or support records	Contract and recordkeeping needs
Internet or electronic activity	Pages, clicks, logs, device and diagnostic data	Security, analytics, and operational needs
Professional or education-related data	Role, organization, program, participation, progress, or outcomes	Customer instructions and contract needs
Inferences	Preferences or likely interests inferred from interactions	Communication and service-improvement needs
Sensitive personal information	Account credentials or customer-supplied data that may be sensitive	Security and customer instructions

We do not use or disclose sensitive personal information for purposes that, under California law, require a right to limit. We do not knowingly sell or share the personal information of consumers under 16. California residents may exercise applicable rights as described in Section 9.

11. International Visitors

ConnectAble is based in the United States. If you access the Services from another country, your information may be processed in the United States and other locations where we or our providers operate. Where applicable, we rely on consent, performance of a contract, legitimate interests, compliance with law, or another lawful basis for processing. International users may have rights described in Section 9 and may complain to their local data protection authority.

12. Children’s Privacy

The website and Services are intended for organizations and adults and are not directed to children under 13. We do not knowingly collect personal information directly from a child under 13 without authorization required by law. If you believe a child has provided information directly to us without appropriate authorization, please contact us so we can investigate and take appropriate action. A customer organization may use the Services to maintain information about program participants. In that context, the customer is responsible for determining whether and how the Services may be used and for obtaining any consent or authorization required by law.

13. Third-Party Sites and Services

The Services may link to or integrate with third-party websites and services. Their privacy practices are governed by their own notices, not this Policy. We encourage you to review those notices before providing information.

14. Contact Us

For questions about this Policy or to submit a privacy request, contact ConnectAble through:

Online: https://getconnectable.org/contact/
Phone: (317) 699-1237
Mail: ConnectAble Inc., PO Box 13, Danville, IL 61834, USA

15. Changes to This Policy

We may update this Policy from time to time. We will post the revised version and update the “Last updated” date. If changes are material, we will provide additional notice when required by law, such as through the Services, by email, or by another appropriate method.